We work with you and your budget to get the ideal VoIP and Call Centre network that works for your business. Using a cloud based VoIP telephony service gives you the flexibility to resource up and down depending on seasonal fluctuations. We work with ‘best in class’ partners who deliver cloud based technology all over the world, we carefully vet our partners and wouldn’t recommend them to our customers if we didn’t use them ourselves.
Cloud VoIP telephony that gives you full integration into your CRM system providing your customers with a seamless customer service experience. You will get all the functionality you need such as call forwarding, customised caller ID and video calls as a starter with additional functionality added as and when your business requires it. You will also benefit from 24/7 365 support and monitoring as part of your Intergence Managed Service experience.
Using a cloud platform for you telephony services means you can be up and running within a day or less! You can scale up or down depending on demand and with flexible working, and BYOD prevalent in today's workforce you can install your VoIP system on to any laptop and your team can now work from anywhere with an internet connection. Champion flexibility in your workforce and provide them with the applications they need to work from anywhere!
We are certified partners with CCaaS provider Five9 and we use their systems for our own Service Desk so can give you real life experience of the service, we only use the best and recommend the best to our customers. Five9 enables agents to be more effective when handling customer interactions - deliver a better service experience or sell more.